It takes more than words to create satisfying, strong relationships. Nonverbal communication has a huge impact on the quality of your personal and professional relationships. What you communicate through your body language and nonverbal signals affects how others see you, how well they like and respect you, and whether or not they trust you.
Unfortunately, many people send confusing or negative nonverbal signals without even knowing it. When this happens, both connection and trust are damaged.
Nonverbal communication and body language in relationships
Ted, Arlene, and Jack are all articulate speakers who say one thing while communicating something else nonverbally, with disastrous results in their relationships:
Jack
gets along with his colleagues at work, but not with those who matter most to him. If you were to ask them why, they would say that Jack is “too intense.” Rather than look at you, he devours you with his eyes. And if he takes your hand, he lunges to get it and then squeezes so hard it hurts. Jack is a caring guy but has a terrible time being in sync with people. This awkwardness limits his ability to advance at work. He just isn’t seen as being good with others.
Arlene
is attractive and has no problem meeting eligible men. Keeping them is the problem! Arlene is funny and interesting, but even though she constantly laughs and smiles, she radiates tension. Arlene’s shoulders and eyebrows are noticeably raised, her voice is shrill, and her body is stiff. Being around Arlene makes many people feel uncomfortable. Arlene has a lot going for her that is undercut by the discomfort she evokes in others.
Ted
thought he had found the perfect match when he met Sharon, but Sharon isn’t so sure. Ted is very eligible. He is good looking, hardworking, and a smooth talker. The trouble is that Ted seems to talk more to himself than to Sharon. When Sharon has something to say, Ted is ready with a reply before she finishes her thought. This makes Sharon feel ignored, and she has started to date other men. Ted loses out at work for the same reason. His inability to listen to others makes him unpopular with many of the people he most admires.
These smart, well-intentioned people struggle in their attempt to connect with others. None of them are aware of the nonverbal messages they communicate. If you want to communicate effectively, avoid misunderstandings, and enjoy solid, trusting relationships both socially and professionally, it’s important to understand how to use and interpret nonverbal signals.
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